The NPS Repair Service Process - How it Works
1. Start a Repair
Take a look around our Repair Service Support page to find all of the answers you need and fill out the Repair Service Request form when you are ready. Once your form has been submitted, we will create your repair and respond back via email with instructions on how to get your equipment to us.
2. Send Us Your Equipment
You can drop off, mail in, or send a truck to drop off. We'll be ready and waiting to get started.
3. We will Diagnose and Estimate Your Repair
You will receive an automated email letting you know your equipment has been received. We will diagnose your equipment and send you a written estimate for approval. If you received a pre-approved max repair charge amount, we will proceed straight to repairing your unit.
4. We will Fix Your Equipment
Once your estimate is approved, we will get started on your repair and order any parts needed. If parts are ordered, you will get an automated email letting you know the ETA. Once repairs are finished, we will get your equipment sent back to you. Our repairs are guaranteed and have a 90 day warranty.
Top Brands We Service
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DB Technologies
With direct support and training from DB Technologies in Italy, we have the most experience of any service provider in North America. Whether you are having blinking mute/protect lights, power issues or random popping and crackling, we have got you covered.
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Harman
We have had the experience of in person training at the former factory in Elkhart, including End of Service models. We have direct support with the manufacturer and are well versed in most brands and models, including EOS models.
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Pioneer DJ
Serving most major nightlife venues aroud the Las Vegas region and all around the country, we have seen a lot! From drink spills, error codes to jog wheel issues and connectivity issues with Serato and Rekordbox. No matter what the issue is, we can fix it.
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Music Tribe
Being a service partner, and having a former Music Tribe Service Technician on staff, we have the insider knowledge to get your equipment repaired correctly. We specialize in Behringer and Midas mixing consoles, as well as Midas Pro Series.
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Yamaha
Multiple technicians at our facility have extensive experience operating and repairing Yamaha Mixing Consoles at the component level. This includes TF, CL, QL, DM and Rivage series. We also repair Yamaha powered speakers and keyboards. Onsite repairs are available.
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QSC
Is your K.2 or KS speaker not powering on? Is your amplifier going into fault? Does your TouchMix have distorted outputs? Not a problem! We can repair it! Being a QSC Authorized Service Center, we have direct support from the manufacturer.
All Brands We Service
Frequently Asked Questions
Out of Warranty Repairs
How much does it cost to diagnose my unit?
How much does it cost to diagnose my unit?
Diagnostic fee's for common models that we serivce are listed on our repair pricing page. If your model is not listed, it is generally 1 hour ($150.00). If you are unsure, please contact us.
*The diagnostic fee is per item and due when your unit is dropped off or received, and before troubleshooting. This fee is deducted from your final bill.
Why do you charge to diagnose my unit?
Why do you charge to diagnose my unit?
More often than not, diagnosing a repair means fixing it and verifying that there are no other issues. Charging a diagnostic fee ensures that we can pay our employees.
*The diagnostic fee is non-refundable.
How much will my repair cost?
How much will my repair cost?
Repair pricing for models that we commonly service are listed on our repair pricing page. Due to the complex nature of electronics, we are unable give a firm price without looking at your unit.
Our standard hourly shop rate is $150.00 per hour, billed in quarter hour increments. We bill a minimum of 1 hour per item dropped off.
*Please note, we do our best to give accurate repair estimates, but fixing one issue sometimes leads to another issue. If this is the case, you will be given an updated estimate for approval before proceeding further.
How long will my repair take?
How long will my repair take?
Repairs are done in the order received and dependant on our current workload. We try to get an estimate within 2-3 weeks of receiving your unit. Once an estimate is accepted, we will get started right away and order parts if needed. In some cases your unit will already have been fixed.
*We do offer a Rush Fee, which will get your unit looked at next on the bench once a technician finishes what they are currently working on. Please see our Repair Price List for more information.
Do you have parts in stock?
Do you have parts in stock?
We have a few thousand parts in stock for common models that we service. Depending on the issue with your unit, we may have the part needed in stock. We cannot determine this until your unit has been diagnosed.
Warranty Repairs
Is my repair covered under warranty?
Is my repair covered under warranty?
Generally speaking, a manufacturers warranty is to fix manufacturer defects. If your unit failed due to a manufacturering defect, it should be covered under warranty. This is determined by us after your unit has been received and diagnosed.
What is generally not covered under warranty:
- Physical damage
- Liquid damage
- Misuse and abuse
- Overdriving
- Burned voice coils
What if my repair winds up not being covered under warranty?
What if my repair winds up not being covered under warranty?
If we have received your unit under warranty, but it winds up not being covered under warranty, you will be given the following options:
Convert your warranty repair into an out of warranty repair. A non-refundable diagnostic fee will be due. Once paid, we will repair your unit within the pre-approved repair price range (if applicable). If the repair amount would exceed the pre-approved max repair cost, or there is no pre-approved repair range, your unit will get diagnosed and a written estimate will be sent to you for approval.
If you do not want us to fix your unit, you can pay a diagnostic fee for our time, and return shipping if applicable. Manufacturers do not pay us for diagnosis of a repair that is not covered under warranty.
If we cannot replicate any fault with your unit, you may be responsible for a diagnostic fee and return shipping if applicable. Some manufacturers will pay us for a "No Fault Found", but most do not.
Do I have to pay for shipping?
Do I have to pay for shipping?
For most manufacturers, it is your responsibility to get your unit to us. The manufacturer will reimburse us for sending your unit back to you.
General Repair Questions
What Makes and Models do you work on?
What Makes and Models do you work on?
Most models for any of the manufacturers pictured in "Brands We Service" above.
If you are unsure, please contact us.
What is the warranty on my repair?
What is the warranty on my repair?
Out of warranty repairs have a 90 day warranty for the fault fixed from the date of repair completion.
Warranty repairs are covered under the remaining period of the manufacturers warranty.
How long do backordered parts take to arrive?
How long do backordered parts take to arrive?
This varies for a number of reasons. Depending on the current state of the global supply chain, lead times can be a few days, weeks or unfortunately in some cases, months. We will not know this until your unit has been diagnosed and we know what parts are needed.
*We do our best to provide accurate lead times for parts ordered. Some manufacturers provide lead times and others do not. Please inquire if you have any questions.
Shipping
How do I ship my unit to you?
How do I ship my unit to you?
We strongly reccomend sending your unit in its original manufacturers packaging, insured for full replacement value with either FedEx or UPS.
If you do not have your original packaging, we reccomend you have a FedEx Office or UPS Store package it for you.
Please do not ship your unit in a ATA Road Case. Most of the damage we see is from shipping this way and we may ship your road case and unit seperately back to you at an additional shipping charge.
Can you receive pallets or large road cases on wheels?
Can you receive pallets or large road cases on wheels?
Absolutely! We receive pallets and large equipment all of the time. We do have a forklift and normal delivery hours. Please contact us before scheduling a freight shipment.
