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How To Make a Return
2. Pack Your Items Properly
Put the items you wish to return along with your invoice in a box. Be sure to package your items properly so they don't get damaged.
3. Ship Your Items Back to Us
Label the outside of your package with the RA number assigned. We strongly recommend using a shipping carrier with insurance and tracking information.
30 Day Hassle Free Returns
We stand behind our products and hope that you are happy with your purchase. If for some reason you are dissatisfied with your purchase we offer 30 Day Hassle Free Returns, subject to our Refund and Replacement Policy.
Eligibility Conditions
Generally speaking, items returned unused, unopened, undamaged and in their original packaging (where packaging is applicable) including all original documentation will receive a full refund. If all conditions are not met, we reserve the right to refuse the return or to charge a minimum 15% restocking fee.
Refunds and Replacements
Returned items are processed within 24-48 business hours. You will get a notification that the return has been approved and the refund will be issued in the original form of payment. Please allow 5-7 business days for a credit to appear on your account. We only refund the original purchase price. Shipping is non-refundable and items with free shipping will have the original shipping cost deducted from the refund.
Non Returnable Items
We sell a wide variety of items and some items are non-returnable. This list includes, but is not limited to custom products, electronic components, used gear and special orders. For a detailed list of these items, please visit our Refund and Replacement Policy.
Still Have Questions?
If you have any questions, please send us an email at neon@neonproductionsupply.com or give us a call at 702-912-4330. Thank you for your business!