What is a Backorder Item?
Backorder Items are items that are temporarily out of stock but are available for purchase on our site. These items are very popular and sell out extremely quickly. For this reason we have allowed customers to reserve these items by placing a Backorder. Order and pay now and we will ship it when it comes in. We fill all Backorders in the order they are received. By ordering early you will be earlier in line when it comes to getting a highly sought after item. We also ship Backorders in the order they were received. This means your order will ship out before orders for the same item placed once the item is in stock. Backorder Items can only be ordered on our web site to ensure your place in line. We cannot take phone orders for Backorder Items.
Do you require prepayment for a Backorder Item?
Yes. When you place an order for a Backorder Item, we process full payment for the item(s) the same as we process payments for in-stock items. Payment guarantees your place in line so you receive the item at the earliest possible date.
Can I cancel an order for a Backorder Item?
Yes. Backorders may be cancelled for full refund at any time until the date they are shipped. Simply reply to your order confirmation email and request that it be canceled. Or, email us at firstname.lastname@example.org with your order information and cancelation request.
If I order multiple items, will the in-stock items ship immediately?
By default, No. In Stock Items ordered with Backorder Items will be held and all items will ship together. However if arranged, we can ship your In Stock items separately with an additional shipping charge. Email us for more information.
When will my Backordered Item ship?
Backordered Items are typically ordered with our supplier within 1 business day of an order being placed. We cannot guarantee a specific ship date. We will ship Backorder Items are shipped within 1 business day of arrival to our warehouse. Orders are shipped on a first come first served basis.
Will I receive notification when my order ships?
Yes. You will receive an email confirmation when you place your order. You will also be notified by e-mail when your order ships including the tracking number. As a reminder, customers are responsible for tracking the arrival of their order. Neon Production Supply is not responsible for e-mail notifications that were not received. Common email problems include misspelled or outdated e-mail addresses, SPAM filtering, host service blocks or the customers’ inability to access their e-mails. Add email@example.com to your safe senders list to help ensure you receive our emails and they don’t get caught in a spam blocker or junk email folder.